At Festown, we strive to deliver seamless entertainment experiences by connecting clients with top-tier artists, entertainers, celebrities, and influencers for their events. However, we understand that unforeseen circumstances may lead to cancellations. Below is our cancellation policy for event bookings and artist engagements.

1. Cancellation by the Client (Event Organizer/Host/Customer)

a) For Standard Entertainer Bookings (Dancers, Singers,Models, Hosts, Jokers, Themed Characters, etc.)

• Cancellation 14+ Days Before the Event → Full Refund, minus a small processing fee.

• Cancellation 7-14 Days Before the Event → 70% Refund of the total booking amount.

• Cancellation 2-7 Days Before the Event → 50% Refund of the booking amount.

• Cancellation within 2 Days of the Event → No Refund (100% cancellation charge but in few case credit for future bookings).

b) For Celebrity & Influencer Bookings (Our USP)

• Cancellation 14+ Days Before the Event → 75% Refund, as celebrities require advance commitments.

• Cancellation 7-14 Days Before the Event →50% Refund, as celebrities require advance commitments.

• Cancellation 2-7 Days Before the Event → No Refund, but we may offer credit for future bookings (subject to artist availability).

• Cancellation within 2 Days of the Event → No Refund & Full Payment is Due (as per artist contract).

c) For quick service or Same day Booking

• Cancellation within accepted Booking to 1 hour before event time→ 50% Refund (Because the other expences done by celebrity).

• Cancellation Less Than 1 Hours Before Event Start Time → 25 % Refund (75% cancellation charge applies).

• There will be no cancellation fee until the celebrity accepts the booking→Full Refund (minus a small processing fee)

d) Force Majeure & Rescheduling

• If an event is canceled due to natural disasters, government restrictions, or unforeseen emergencies, we offer rescheduling options based on artist availability.

• If rescheduling is not possible, we may provide partial refunds or credits at our discretion.
  
  
  

  2. Cancellation by Festown or the Celebrity

  • If an artist is unable to perform due to health issues, unforeseen circumstances, or scheduling conflicts, we will:
    ✅ Offer a replacement performer of similar stature at no extra cost.
    ✅ If a suitable replacement is unavailable, we will provide  a full refund or a credit for future bookings.(Festown judge replacement as same or high rating).

  • If an event is canceled by Festown due to policy violations (e.g., safety concerns, non-payment, etc.), no refund will be issued.
    
    
    

    3. Refund Processing

    • Approved refunds will be processed within 2-3 business days via any payment method.

    • Transaction and service fees are non-refundable
      
      
       

      4. Rescheduling policy

    • Each booking can be rescheduled only once within 14+ Days Before the Event  Additional reschedules may be subject to higher fees.

    • Rescheduling is subject to  celebrity availability and cannot be guaranteed for specific dates and same celebrity.

    • Rescheduling is Not Guaranteed for same-day bookings. If possible, a 30% rescheduling fee applies.

    • If rescheduling is not possible, the booking will be treated as a cancellation and standard cancellation charges will apply.

    • Reschedule 
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    5.How to cancel or Reschedule

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    1. Using the App: Open the Festown app, go to your booking, select the services, and choose the cancel or reschedule option.
    2.Contacting Support: You can also contact our customer support team for assistance with cancellation or rescheduling.
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    Contact us 
  • if you have any questions or concerns regarding this cancellation policy, please reach out to us:
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  • Email: support@festown.com
  • Phone: +91 9142082575
  • Address: Zeromile, muzaffarpur, Bihar,842004
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    Thank you for  choosing Festown. We appreciate your understanding and cooperation with our policies.